Annette Carr

Annette Carr has extensive experience in customer success and managed services, currently serving as Director of Customer Success and previously as Director of Managed Services at CDW since 2008. Annette's roles have included Senior Manager for Managed Services - Service Delivery, where responsibilities encompassed overseeing engineering teams, achieving financial goals, and enhancing customer experiences. As Professional Services Manager for Security, Annette led teams, drove development, and resolved customer satisfaction issues. Previous positions include Supervisor of Project Coordination and IBM Maintenance Sales Specialist at Berbee Information Networks, highlighting Annette's strong background in project management, process improvement, and client relationship management.