Baldeep Singh Bhatia is a Senior Technical Lead with over six years of experience specializing in Unified Contact Centre Enterprise Projects. They have previously held positions at Symantec as an Application Specialist and at Tata Communications as an Assistant Manager, where they developed strong skills in Cisco IPCC, CVP, and ICM support and configuration. Currently, Baldeep works at CDW, having also served as a Technical Lead at TEKsystems and gained foundational experience as an L1 Application Engineer at Servion Global Solutions. They hold a Bachelor's Degree in Electronics and Communications Engineering from Chhattisgarh Swami Vivekanand Technical University.
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