Dave Caruana

Dave Caruana, MBA, currently serves as Manager of ServiceNow Support and Development Teams at CDW since October 2019, overseeing various internal teams responsible for the maintenance of ServiceNow instances and acting as Platform Architect for enterprise governance. Previously, Caruana held the position of Solution Domain Manager for Enhancement Services at CDW, where the Enhancement Services department was established to manage customer support. Caruana's earlier experience includes roles as Support Services Manager at Aptris, where a similar support department was created, and as Principal Consultant at Ticomix, Inc./Aptris, managing a team of developers and providing consulting services related to ITIL and ServiceNow. Caruana's career began as Network Coordinator at IPIC and as a Consultant at Horine & Associates, focusing on network connectivity. Caruana holds an MBA from Western Governors University and a BS in Business with a focus on Information Technology Management from the same institution.