Donna Shrout is an experienced professional in implementation program development and management with a robust background in various industries, including retail, utilities, and technology. With certifications as a Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), and Certified Scrum Master, Donna has effectively managed high-profile projects and led initiatives to enhance customer onboarding and adoption. In roles at companies such as Grabango and Certinia, Donna prioritized customer satisfaction by streamlining implementation processes and fostering cross-functional collaboration. Currently, Donna serves as a Product Manager/Sr. Program Manager at CDW, focusing on operational efficiency and integration within Managed Services. Donna's academic background includes a BA from the University of Chicago and a MA (ABT) from the University of Wisconsin Madison.
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