Eric Seeman is an experienced Intelligent CX Consultant at CDW, specializing in improving business processes through automation and conversational AI technologies since May 2007. Previous roles at CDW include Technical Lead for Contact Center Enterprise, where Eric served as the technical point of contact for deployment projects, mentored engineering teams, and consulted on Cisco Unified Contact Center solutions. Eric also held positions as a Senior Contact Center Engineer and Contact Center Engineer, focusing on designing and implementing call flows and providing client training. Earlier experience includes working as a Voice Systems Engineer at ConferencePlus and as a Field Service Representative/Desktop Engineer at Thomson Financial. Eric holds a Bachelor of Science in Telecommunications Management from DeVry Institute of Technology.
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