Ken Drazin is a Director of Professional Services specializing in contact-center and collaboration platforms, with a focus on AI-powered customer experience transformation. They previously held roles at CDW, including Senior Manager of Professional Services and Director of Digital Experience, contributing significantly to collaboration and contact-center solutions. Their past experience includes senior consulting at Bardess Group and serving as Managing Partner at Spire Technology Group. Ken's career also includes leadership in IT operations at CDG Management LLC and project management for the State of New Jersey.
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