Matthew Ackerman is an accomplished Engagement Manager specializing in IT service delivery and project management, with extensive experience in executing complex project plans at notable organizations including IBM and Sirius Computer Solutions. They implemented standardized processes at IBM to ensure vendor compliance and achieve over 95% SLO compliance. Currently serving as a Senior Customer Success Manager at CDW, Matthew's expertise lies in performance measurement, data analysis, and team leadership. They hold a Bachelor's degree in Business Administration from St. Mary's University and an Associate's degree in Management for Technical Professionals from Dakota County Technical College, along with PMP certification and a certificate in supervisory leadership.
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