Mic Jones is a seasoned Senior Desktop Engineer Consultant at CDW, with extensive experience in systems engineering, desktop support, and end-user customer service. They have a solid background in troubleshooting and maintaining hardware and software across various environments and clients, including prominent roles at Qualcomm and the U.S. Department of the Treasury. With 23 years of experience in Active Directory and expertise in MS Exchange/Outlook, Mic excels in managing multiple tasks under tight deadlines. Mic's history also includes roles in IT consultation, technical support, and customer help desk services, showcasing their diverse skill set and commitment to exceptional service.
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