Mike Duffy is currently the Principal Consulting Engineer for Contact Center Enterprise at CDW, specializing as a Cisco Unified Contact Center Enterprise Consultant. Prior to this role, they served as a Senior Consulting Engineer in Unified Communications at CDW and worked as a Unified Communications Administrator at the National Marrow Donor Program. Mike holds a B.A. in Political Science and Psychology from the University of Minnesota Duluth, along with certifications in CCNA and VoIP from Hennepin Technical College and Inver Hills Community College, respectively.
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