Paul Abraham

Paul Abraham is a multi-platform contact center consultant currently serving as a Senior Consulting Engineer at CDW, where they guide the design and deployment of Cisco UCCE environments for enterprise clients. With over two decades of experience, they previously held roles as a Principal IT Technologist at Medtronic and a Senior Professional Services Application Design Engineer at Black Box, showcasing their expertise in application design, technical support, and contact center infrastructure. Their work has facilitated the successful deployment of over 300 contact centers globally, making them a leader in customer experience technology and strategic guidance.