Rachel Thomas

Rachel Thomas is a seasoned professional with extensive experience in incident management and problem analysis. Currently serving as a Problem Analyst at CDW since January 2023, Rachel previously held significant roles, including Major Incident/Problem/Customer Liaison Manager at Synamedia from November 2019 to July 2022 and Problem Coordinator at Specsavers for a brief period in 2019. With a strong foundation built at IBM, where Rachel held various positions such as Incident Manager, Project Administrator, and IT Support Analyst, responsibilities have included managing major incidents, ensuring SLA compliance, and driving technical resolutions. Earlier career experiences include roles in housing management and project work, demonstrating a commitment to client support and organizational growth. Rachel's educational background includes attending Regents Park Girls School from 1983 to 1987.