Rafeeka Adams

Rafeeka Adams is a Purchasing Team Leader at CDW since July 2023. Prior to this role, Rafeeka served as a Team Manager at Sigma Connected Group from July 2021 to April 2023, overseeing a customer service team focused on business accounts for a utilities campaign, managing inbound and outbound calls along with customer care and broker support emails. Rafeeka also worked as a Performance Coach at Sigma Connected Group, where responsibilities included managing team performance, conducting trend analysis, and implementing coaching strategies. Rafeeka's career at Sigma Connected Group began as a Collections Agent from July 2018 to June 2020, focusing on payment plans, debt collection, and customer support. Rafeeka holds a Diploma of Tourism from False Bay College, completed in June 2019.