Richard Cooke is a Senior Software Engineer at CDW since September 2020, where responsibilities include supporting the US Navy SMIT program through platform and application architecture, engineering, development, and business process analysis within the BMC Helix/Remedy suite. Previously, Richard served at BMC Software from November 2008 to May 2020, taking on roles such as Lead Technical Support Analyst and Premier Support Architect, focusing on ITSM application performance for federal sector clients and enterprise markets. Richard also held a position as Principal Software Consultant, specializing in Department of Defense ITSM/BSM implementations. Earlier roles include software application and application engineering at Consonus Technologies and Computer Science Corporation, where Richard managed and supported the Remedy Help Desk application for NASA Langley. Richard holds a Bachelor of Science degree in Computer Science and Math from Christopher Newport University.
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