Robert Lamb is a seasoned Customer Engagement Manager at CDW, where they leverage over 30 years of experience in customer contact consulting and contact center architecture. With a track record of driving double-digit revenue growth, Robert has contributed significantly to improving client engagements and operational efficiencies. Previously, they led AT&T's contact center consulting practice, achieving remarkable revenue growth and innovation in customer solutions. Robert has consulted for more than 2,000 customers globally and is a published author and speaker in the field, recognized for their thought leadership in omni-channel environments and emerging technologies.
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