Robert Serpa is a seasoned professional with extensive experience in IT solutions and management. Currently, as a Principal Field Solution Architect at CDW since June 2018, Robert articulates CDW and ServiceNow offerings to both technical and non-technical customers, quickly assessing their needs and developing tailored solutions. Previously, Robert served as Supervisor for the ServiceNow Field Solution Architect Pre-Sales Team at CDW ServiceNow Solutions, where responsibilities included team management, performance reviews, and collaborative planning for new services. Robert's background also includes positions such as Solutions Consultant at Fruition Partners, Remedy Solutions Architect at Column Technologies, and various roles within the Gay Men's Chorus of Washington, DC, showcasing skills in leadership, fundraising, and community engagement. Robert holds a degree from Saint Leo University and has an established record across multiple industries, including federal and military projects.
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