Steven T. is an experienced Desktop Support Technician currently employed at CDW, where responsibilities include providing VIP support to C-level users, administering Microsoft Teams and 365, and managing hardware support for Surface laptops. Previous roles include IT Desktop Technician at DLA Piper, delivering support to over 500 users, and Desktop Support Technician at Abacus Group, focusing on onsite client support and troubleshooting. Steven has also worked at notable law firms, including Olshan Frome Wolosky LLP and Skadden, Arps, Slate, Meagher & Flom LLP, providing technical assistance to hundreds of users and contributing to the development of support procedures and documentation. Educational qualifications include degrees in Digital Media Arts Technology and Industrial Electronics Technology.
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