Tom Shartrand is a Senior Consultant for ServiceNow Program Delivery, currently working with CDW. With extensive experience in IT Service Management (ITSM) and program management, Tom previously held key roles at prestigious companies such as JPMorgan Chase & Co., Deutsche Bank, and Microsoft. They have successfully led numerous ITSM transformation initiatives and program deliveries, utilizing frameworks such as ITIL, LEAN, and Agile. Tom's educational background includes certifications in ITIL and project management from recognized institutions.
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