LaMonica S. is a seasoned professional with extensive experience in product success and customer service roles within the healthcare sector. Currently serving as a Product Success Specialist and Training Analyst at Cedar since November 2017, LaMonica S. develops and facilitates training for various client-specific electronic medical records (EMRs), while also managing new hire and upskill training sessions. Previous roles at Blue Cross NC include Customer Escalation Analyst, where LaMonica S. evaluated member dissatisfaction and implemented process improvements, and Customer Solutions Expert, focusing on member communication and support. LaMonica S. holds a Certificate in Medical Office Assistant/Specialist from Wake Technical Community College and a high school diploma from Knightdale High School.
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