I am a Zendesk Consultant, AI & Automation Specialist, Full-Stack Developer, and Author of Mastering Zendesk (2017).

I take a holistic view of a company’s entire ecosystem - connecting departments, integrating AI, and optimizing customer journeys for seamless, consistent experiences that drive loyalty and growth.

★ What I do

- Elevate and scale support teams with AI-powered workflows
- Design future-ready, scalable support structures
- Transform customer service into a profit center
- Build intelligent Help Centers that engage customers
- Create custom AI + Zendesk integrations
- Develop innovative web apps & automation tools
- Provide targeted coaching and strategy

★ My Clients Include

- Adidas Group / Runtastic
- Weber Inc
- The Meet Group (MeetMe, hi5, LOVOO, Growlr, Skout, and Tagged)
- Zyxel Networks
- Trusted Shops
- Radancy

★ My Skills include

AI & Automation: OpenAI, Claude, AI-driven automation, Large Language Models (LLMs), Workflow Orchestration

Frontend: HTML5, CSS, JavaScript, jQuery, Responsive Design

Backend: Node.js, PHP, Python, SQL, MongoDB, Serverless Architecture (AWS, Google Cloud)
Specialized In: Zendesk API, Zendesk Apps, Channel Integration Development, AI-powered integrations

★ Some Client Feedback

"Cedric has a unique ability to understand a business problem and turn it into a workable IT solution."

"I can truly recommend Cedric as your go-to person when it comes to Zendesk."

"With Cedric you have a great sparring partner to find customer focused solutions. Even if there are restrictions from Zendesk, he always finds a way for whatever challenges you have for him."

"Over and over again I’m impressed with his professional work, his outstanding ideas and his international connections. "

★ Any questions?

I love connecting with people! Feel free to contact me: contact@cedricfjacob.com

Cedric F. Jacob

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Cedric F. Jacob

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