Marcel Koolen

Marcel Koolen is an experienced Service Delivery Executive at Cegeka Nederland since May 2016, responsible for full outsourcing contracts and participating as a service architect in bid processes. Prior experience includes significant roles at Rabobank, such as IT Manager Expertise and Support, where oversight was provided for international direct savings banks, and Deputy Global Head of Business Continuity. Marcel's tenure at Rabobank encompassed various managerial positions focusing on IT infrastructure, crisis management, and service delivery, supporting operations for thousands of users across multiple regions. Earlier career stages included consultancy roles and IT management within organizations like Info Support and Intron. Marcel holds a Bachelor's Degree in Computer Science from HU University of Applied Sciences Utrecht and an engineering degree in Electrical and Electronics Engineering. Key skills include business continuity, crisis management, and ITIL methodologies.