Quentin Ansoud

Quentin Ansoud currently serves as the Manager of Customer Care at Cegid since December 2022, overseeing a team of 13 and focusing on performance management, customer satisfaction, coaching, and strategic project support. Prior to this role, Quentin held several Team Manager positions at American Express from April 2015 to May 2022, managing Fraud Protection Services and Global New Accounts for Belgium, Luxembourg, and France. Responsibilities included driving business metrics, ensuring quality service execution, recruiting and training employees, and implementing process improvements. Earlier experience includes a role as a Lead Customer Care professional and commercial representative at IXIT BEEPER TIAO, where Quentin developed customer portfolios and conducted market analysis. Academic qualifications include a Master’s in management and a Bachelor’s in marketing from IDRAC Business School, along with a BTS in commercial management and a Baccalauréat in economics.