A proven leader in the automotive industry, Terry has delivered significant improvements in both the growth trajectory and customer experience at market powerhouses in the automotive and parts aftermarket industry. Terry’s executive tenure includes leading a multi-company integration, successful expansion of business lines, and implementation of customer experience and service delivery strategies that exceeded all expected outcomes.
Terry fosters an atmosphere of customer service excellence, keeping the customer first in design and execution of planned initiatives, and by promoting cross-functional collaboration for full visibility along the service delivery chain.
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