Michael Jones

Michael Jones is an accomplished professional with extensive experience in customer experience management and supply chain operations. Currently serving as the Customer Experience Team Lead-Manager at Celanese, Michael leads the B2B Customer Experience Order Management organization, focusing on strategic objectives and efficient order to cash processes. Previously, Michael worked as a Success Coach Consultant at RMCK Consulting, empowering managers and small business owners to achieve success. Michael's background also includes significant roles at The Duracell Company and Procter & Gamble, where skills in supply chain management, customer service, and employee development were honed across various Fortune 500 brands. Educational qualifications include an MBA from Strayer University, a Bachelor of Science from The University of Texas at Dallas, and certification as a Green Belt in Lean Six Sigma.