Jonas Silva is an experienced technical support professional with a solid background in customer assistance and technical analysis within the technology sector. Notable roles include Technical Analyst at iPlace - Apple Premium Reseller, where interaction with customers focused on Apple products, and Full Support Analyst at Celcoin, utilizing tools like Zendesk and Jira for incident resolution and client communication. Previous positions also involve support analysis for high-profile clients at idwall and senior support roles at Fastshop S/A. Educational qualifications include a degree in Systems Analysis and Development from Universidade Paulista and technical certifications in IT. Additionally, language skills were enhanced through English studies at Kumon.
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