Hema Malini K. is a seasoned operations leader currently serving as the Head of IT Service Management in the Technology Division at CelcomDigi. With previous roles spanning from Project Team Lead at Motorola Solutions to Program Manager at Embedded Wireless Labs, Hema has demonstrated a strong commitment to operational excellence and customer satisfaction. A certified ITIL 4 practitioner and Neuro-Linguistic Programming (NLP) practitioner, Hema specializes in leveraging technology and leadership to drive effective service management, team development, and continuous improvement. Hema holds a Bachelor's degree in Electrical and Electronics Engineering from Universiti Teknologi Malaysia.
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