Najee Dacon

Najee Dacon has five years of work experience. In 2017, they worked as a Technical Support Engineer - Tier 2 at Celerant Technology. Their role included answering phone calls and email inquiries from users, providing technical support and guidance to resolve issues, logging all incidents into the department call tracking system, and assisting in the creation of knowledge base articles. In 2016, they worked as an Intern/POS Support at Rainbow Apparel Co. Their role included logging calls into the Help Desk Tracking System, providing first level hardware and software assistance and support to Rainbow's retail stores, and troubleshooting and escalating issues to second level support if unable to resolve. In 2015, they worked as a Technical Consultant at Alfred University. Their role included providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, walking customers through problem solving process, and resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Najee also worked as a Technician at Alfred State - IT Technicon in 2015. Their role included diagnosing computer problems, monitoring computer processing systems, installing software, performing tests on computer equipment and programs, troubleshooting a variety of computer issues, and installing hardware and software systems. In 2013, they worked as an IT Assistant/Test Proctor at Alfred State. Their role included assisting professors with software, hardware, and virtualization needs for their classes, helping create and manage a certification center on campus to allow students and people in the community to get certified, and supervising two computer labs, two blade servers, and one testing center.

Najee Dacon attended Alfred State College - SUNY College of Technology from 2012 to 2016, where they earned a Bachelor's Degree in Information Technology. Najee also earned an Associate's Degree in Information Technology from Alfred State College - SUNY College of Technology from 2012 to 2014.