João Paulo is an experienced IT professional with a diverse background in client service management, team coordination, and technical support across various roles in the telecommunications sector. Currently serving as an IT Service Manager at Celfocus since November 2021, João Paulo oversees client relationships and implements Agile and DevOps practices. Previously, João Paulo held positions at Crossjoin Solutions as a Technical Service Manager and at KPMG Portugal as a Manager, focusing on performance optimization and technical escalation. Further experience includes roles at Altice Portugal and Altran, specializing in J2EE applications and server administration, as well as an early career as a Software Developer at Siemens. João Paulo holds a degree in Computer Science from Universidade de Lisboa and has completed multiple certifications from Oracle, IBM, and Bea Systems.
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