Shannon Martin

Shannon Martin, MBA, is a Customer Care Manager at Cellcom, where they lead a team dedicated to providing exceptional service in the telecommunications sector. With over fifteen years of experience in customer care operations, Shannon has successfully managed day-to-day activities, planning, and problem-solving to meet targets and customer satisfaction standards. They previously held roles such as Assistant Customer Care Manager and Team Lead at Cellcom and worked with Humana and Schneider National in various customer service and support capacities. Shannon is currently pursuing an MBA at St. Norbert College with a focus on business administration and management.