Michael Tran is an experienced workforce analyst currently employed at AmerisourceBergen since October 2019. Prior experience includes a position as an agent at Bankers Life and Casualty Company from November 2018 to February 2019 and an extensive tenure at JP Morgan Chase from October 1997 to March 2016, where Michael served as a senior call center analyst and trainer. In the role at JP Morgan Chase, Michael contributed significantly to the growth of the call center operation, managing staffing schedules, performance expectations, and operational needs while ensuring adherence to service levels. Michael also has a background in training staff on banking products and procedures. Michael attended Texas A&M University from 1994 to 1995.
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