Dwayne James is an experienced Cyber Security Analyst with a career spanning over two decades, currently employed at Cengage Group since July 1999. Roles at Cengage include Team Lead, Cyber Security Analyst, and Workstation Analyst, demonstrating a commitment to user support and satisfaction. Prior experience includes IT HelpDesk roles at Course PTR and Course Technology, Cengage Learning, in addition to serving as a Senior Call Technician at Zoom Telephonics. Dwayne holds a Bachelor of Science in Cybersecurity and Information Assurance from Western Governors University, completed in October 2023, and is pursuing a Master of Science in Cybersecurity from the same institution.
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