Jamie Smith

Jamie Smith is an experienced professional with a diverse background in operations, data management, and customer service. Currently serving as a Royalty Data Operations Analyst at Cengage Group since August 2022, Jamie is responsible for maintaining royalty data, resolving reporting errors, and preparing financial reports. Previously, Jamie held various roles at Highlights for Children from May 2016 to August 2022, including positions in business operations where strategic sales and marketing initiatives were developed, and Salesforce management was a key focus. Jamie's early career includes customer service at Kroger, administrative support at Stewart Glapat Corporation, and internships in professional writing and continuity marketing. Jamie earned a Bachelor of Arts in English Language and Literature from The Ohio State University, enhancing strong communication skills essential for collaborative and analytical work.