Jared Murphy

Jared Murphy, MBA, PMP, is a seasoned professional with extensive experience in customer service and technical support management. Currently serving as the Customer Technical Support Supervisor at Cengage Group since February 2019, Jared supervises a team of 16 agents and acts as a liaison to software development teams. Previous roles include Director of the Patient Experience Center at TrialCard, where Jared managed a $5.57 million budget and a staff of 132, and Associate Director, overseeing auxiliary services. Additional experience encompasses leadership positions at the City of Durham, RTI International, Xerox, the North Carolina Department of Health and Human Services, Huron Consulting Group, and the United States Air Force, where Jared developed skills in operations management, project management, and customer care across various sectors. Jared holds a Master of Science in Quantitative Management from Duke University, an MBA from North Carolina State University, and a Bachelor of Science in Business Administration from Fayetteville State University.