Michael Heinen is a seasoned professional currently serving as Senior Manager of Customer Platform Operations at Cengage Group since December 2021. Prior to this role, Michael held the position of Customer Platform Operations Manager at Cengage from July 2017 to December 2021, where responsibilities included leading a team of systems engineers, DBAs, and DevOps staff to enhance infrastructure delivery and efficiency in cloud and datacenter environments. Michael's extensive experience at Cengage Learning spanned over a decade, during which various roles included Web Hosting Manager and Sr Systems Engineer. Earlier in Michael's career, positions at Xerox Global Services and CSC provided foundational expertise in SQL Server database administration and systems administration. Michael holds a Bachelor of Science in Botany/Plant Biology from Miami University and a Master of Science in Management from The University of Findlay.
This person is not in the org chart
This person is not in any teams
This person is not in any offices