Sudha M is a Senior Customer Success Manager with over 12 years of experience in driving client retention, product adoption, and revenue growth for B2B technology companies. Currently serving as the Manager for Customer Success at Censa since 2021, Sudha has successfully improved customer health scores by 80% and streamlined client onboarding processes. Previously, Sudha held significant roles at OnMobile Global, where they led the delivery of over 30 complex projects and implemented risk mitigation strategies within an Agile framework. Sudha holds a Master of Business Administration from Annamalai University, specializing in Management Information Systems.
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