Chad Hosegood

Chad Hosegood is a Call Center, Data, and Workforce Management expert with extensive experience in the field. They began their career at Allmerica Investments as a Customer Service Specialist and later rose through the ranks at Lincoln Financial Group, ultimately becoming a Call Center Manager. Chad has held various leadership roles, including Director of Workforce Management at Centene Corporation and Kaiser Permanente, where they oversee the management of claims and analytics. They earned an MBA from Columbia University, demonstrating a strong commitment to academic and professional growth.