Eric Ayala, LSSBB, CAPM, is an experienced healthcare leader with 20 years of progressive leadership in the healthcare services industry, specializing in process improvement, product development, and large-scale project management. Currently serving as Program Manager IV at Centene, they manage the end-to-end product lifecycle, focusing on integrating Amazon Connect solutions into various healthcare services. Eric has a proven track record in driving impactful change and optimizing operations, exemplified by leading the largest telephony platform migration to date. They are passionate about continuous improvement and skilled at guiding teams and aligning stakeholders to achieve high-quality outcomes.
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