Jen Jacobs

Jen Jacobs is an accomplished professional with extensive experience in member experience and consumer-centric strategies within the healthcare sector. Currently serving as the Director of Member Experience & Innovation at Centene Corporation since September 2022, Jacobs previously held key positions including Director of Consumer Experience at Covered California, where responsibilities included developing organization-wide customer care strategies. Additional roles include Deputy Director of Plan Contracting at Western Health Advantage and Sr. Program Manager for University of California Health Plans at Blue Shield of California, where Jacobs focused on total care management and program sustainability. Jacobs holds a Master’s degree in English from California State University-Sacramento.