Mark Thomas is a healthcare contact center leader with over 18 years of experience in BPO and Workforce Management. Currently, they serve as the Director of Workforce Management at Centene Corporation, where they apply their skills in data translation and communication. Previously, Mark held roles such as eWorkforce Manager at Protocol Marketing and Regional Workforce Manager at APAC Customer Services / NCO Group, managing large teams and overseeing capacity planning. Mark earned a Bachelor's Degree in Finance from the University of South Florida - College of Business Administration.
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