Michael Ramos

Michael Ramos is an experienced professional in contact center operations and customer service management, currently serving as the Director of Contact Center Operations at Centene Corporation since March 2017. In this role, Michael directs departmental staff through effective planning, hiring, and performance management while assisting in strategy formulation and project implementation. Prior to this, Michael held the position of Senior Manager of Customer Service at Managed Health Services, where responsibilities included managing workflow, communicating standards, and analyzing department performance. Michael's career began with roles at Monster and ATA Airlines. Michael earned a Bachelor of Science degree in Healthcare Management from Ball State University and furthered education at Walden University.