Paul Whitaker is currently the Sr. Director of Call Center Customer Experience at Centene Corporation, a position held since March 2023. Prior to this, Paul worked at Nordstrom as a Program Manager from September 2017 to March 2023, focusing on identifying and resolving friction points in the online customer experience. Paul's experience includes serving as Interaction Analytics Program Manager at Amazon from April 2013 to September 2017, where significant improvements were made in efficiency and user experience for the Global Seller Support business unit. Additionally, Paul held the role of Senior Manager of Consumer Insight and Customer Experience at GSI Commerce, an eBay Company, between May 2008 and January 2013, enhancing customer satisfaction for various global brands, and was previously the Manager of Call Center Operations at GSI Commerce from 2003 to 2008, overseeing staffing and operational functions. Paul Whitaker holds an MBA in Marketing and Management from the University of Florida's Warrington College of Business and a BS in Material Science/Engineering from Penn State University.
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