Susie Nicely is an experienced project and program manager with a strong background in the health insurance field. They served as a Senior Project Manager at Aetna from 2015 to 2018, overseeing a $13M+ payment program and ensuring compliance with regulations while enhancing customer satisfaction through effective relationship management. Currently, they work as a Senior Project Manager at Centene Corporation and as a Project Manager II at CSI Companies, managing claims system migrations and adhering to Agile methodologies. Susie also holds an ITIL4 Foundation certification obtained in 2020 from New Horizons Regional Education Centers.
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