Thomas Siegrist is an accomplished professional with extensive experience in customer service and operations management within the healthcare industry. Currently serving as the Director of Customer Service at Centene Corporation since February 2018, Thomas leads cross-functional teams for Managed Healthcare Contact Call Centers, overseeing inbound, outbound, escalation, and vendor agent teams. Prior roles include Operations Manager for Reporting and Analytics at WellCare Health Plans, where Thomas spearheaded the creation of business intelligence reporting and Tableau reports to enhance productivity. Thomas also held positions as Senior Business Analyst and Project Manager for Strategic Analytics at WellCare, orchestrating large-scale enterprise projects and designing process improvements. Earlier in Thomas's career, valuable contributions were made at ValueOptions, Inc. as a Local Area Network Specialist and at Ceridian as a Data Center Supervisor. Thomas holds a degree from Southern Illinois University, Carbondale.
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