Mette J

Customer Journey Quality Assurance

Mette J is an experienced professional currently working as a Customer Service Representative at Danfoss Climate Solutions since May 2025 and as a Customer Success Agent at Naturida GmbH, where responsibilities include managing incoming customer requests and automating service reports. In addition, Mette serves as a Webshop Assistant volunteer for Dansk Røde Kors and holds various roles such as Customer Journey Quality Assurance at Centific and Translation and Localization Specialist at both Jellyfish - BB hotels and VEED.IO. Previous experience includes proofreading and editing for DSS - Digital Service Solution GmbH, and work as a freelancer on Upwork as a Customer Care Specialist. Mette's educational background includes a Data Analysis degree from Erhvervsakademi Dania, a Service Economist degree from UCN, and a student degree in languages from Næstved Gymnasium, along with a Project Management course also from Erhvervsakademi Dania.

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