Felipe Holanda is an experienced IT Analyst with a strong background in technical support and mobility solutions. Felipe began professional development at Algar Tech as a Junior Technical Support Analyst, where responsibilities included equipment replacement, machine reallocations, and software management. Felipe moved on to TIVIT, working primarily with Itaú as an IT Analyst, providing second-level support via phone and chat, performing device configurations, app updates, and troubleshooting. Following this role, Felipe joined DXC Technology, continuing with Itaú in a more advanced support capacity, handling service requests through ServiceNow and managing remote desktop configurations. Currently, Felipe serves as an IT Analyst at Central IT - Tecnologia em Negócios, furthering expertise in technical support and IT operations.
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