Leticia Silva

Leticia Silva is a professional with seven years of leadership experience, including four years as a Supervisor of Atendimento and three years as an Operational Coordinator. Throughout their career, Leticia has honed skills in people management, results analysis, and process improvement, contributing significantly to the success of product portfolios at Banco PAN and Mercado Pago. Currently, they serve as a Líder de Operações for a contract with the Ministério do Desenvolvimento Social, focusing on excellence in customer service and continuous process improvement. Leticia holds a postgraduate degree in Gestão de Qualidade e Produtividade and a degree in Human Resources Management.