Raphaela Garbulha is an IT Governance and Service Management Specialist with over a decade of experience in optimizing processes and delivering results. They hold an MBA in Strategic IT Management and various certifications, including ITIL 4 and ISO Lead Auditor. In past roles, Raphaela served as an advisor for IT governance at the Ministry of Integration and led IT service governance at the Federal Police. Currently, they oversee IT governance and are open to consultancy opportunities, aiming to enhance organizational efficiency and compliance through strategic practices.
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