Jonathan Semones is an accomplished professional with extensive experience in product support and technical documentation. Currently serving as Manager of Product Support at CentralSquare Technologies since July 2019, Jonathan has successfully led remote support teams, significantly improving team performance and reducing case backlogs through strategic management. Prior experience at Lucity, Inc. involved roles as Support/Documentation Lead, Technical Writer, and GIS Support Engineer, where Jonathan developed training programs, authored technical documentation, and delivered technical support for complex software solutions. Jonathan began a career in GIS as a Technician and later served as Lead Custodian, demonstrating strong leadership and problem-solving skills. Jonathan holds a BA in Geography (GIS) and Anthropology from the University of Missouri-Columbia.
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