James Carn

James Carn is a highly experienced professional in customer support and IT operations management, currently serving as the Customer Support Operations Manager at Centric Software since October 2019. James has a strong background in process management, ensuring standardized global customer support procedures and adherence across regions. Previous roles include Senior ITIL & Support Consultant and Senior Technical Support Consultant at Centric Software, where responsibilities included managing the Atlassian Suite of Products and supporting a market-leading application for luxury fashion brands. James also held positions at Aprimo, Holland & Barrett International, and DPDgroup UK Limited, focusing on application support, project management, and technical analysis. Additionally, freelance work as a Python Support Engineer highlights abilities in software development and API integration. James holds an Associate's degree in Political Science and Government from Sutton Coldfield College.