Lauren Kimura is a Customer Success Manager at Centric Software since May 2024, previously holding the same title at Cybereason from May 2021 to September 2023. At Cybereason, Lauren managed the end-to-end renewal process, served as the main point of contact for customers, and collaborated with cross-functional teams to enhance customer satisfaction. Prior roles included Global Renewal Specialist and Partner Success Intern, focusing on customer retention strategies and Salesforce account management. Lauren holds a Bachelor of Science in Fashion Design and Retailing from Framingham State University and completed a high school diploma at Hopkinton High School.
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