Chris Phillips is an experienced professional in design, delivery, and digital product management, currently serving as Head of Design & Delivery at Centrica since January 2022. Prior to this role, Chris was Digital Product Lead at British Gas Evolve, where responsibilities included overseeing two delivery squads focused on customer service improvements. Chris's earlier positions at Hive | Centrica Hive Limited ranged from Product Owner, managing self-serve support tools and online account management, to Digital Business Analyst, contributing to web-based changes and digital transformation initiatives. Chris also brings a decade of experience from HCML Rehabilitation Solutions, having progressed through roles such as Scrum Master, Service Improvement Manager, and Operations Manager, where significant improvements in team performance and customer service were achieved. Chris holds a degree in Sports Rehabilitation from St Mary’s University, Twickenham.
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